HOW CAN WE HELP YOU?
Where do I buy tickets?
Due to the Museum limiting its capacity to help enforce physical distancing, advance reservations with timed tickets are encouraged and can be purchased online or over the phone. A limited number of walk-ins are also held each hour.
I’m a Member. Do I still need to reserve my admission online?
Due to DCM’s new safety protocols and limited capacity, Members are strongly encouraged to reserve admission online. However, Members are still welcome to visit the Museum without online admission, so long as space is available.
What happens if I purchase tickets, but the Museum is at capacity when I arrive?
If the museum is at capacity upon arrival, visitors will be able to choose between being issued a full refund or rescheduling their visit for another day.
What is the Museum’s new capacity, and is there a way to know if tickets are still available before I arrive?
We will be allowing 175 visitors in the Museum at a time. Visitors are more than welcome to call ahead of time to gauge capacity at that time. Our phone number is (702) 382-3445.
What is your sick policy?
In general, if a person is too sick to attend work or school, they are too sick to visit DISCOVERY Children’s Museum. For a more detailed look at our Sick Policy, please click here.
Besides encouraging contact-free transactions and limiting Museum capacity, what else is DCM doing to help stop the spread of germs and viruses like COVID-19?
There is nothing DISCOVERY takes more seriously than the health and safety of our visitors, staff, and volunteers. That’s why we’ve teamed up with public health officials and medical experts to create a comprehensive plan for keeping the Museum safe and clean, which you can find here. Here’s a quick breakdown of some of our enhanced health and safety measures:
– All visitors, employees, and volunteers will be required to wear face coverings while inside the Museum;
– All visitors, employees, and volunteers will be required to walk through a non-invasive temperature scanner to ensure they don’t have a fever prior to entering the Museum;
– Visitors, employees, and volunteers will also have to answer a COVID-19 questionnaire before entering the building;
We have increased the number of hand sanitizing stations placed throughout the Museum;
– We have set up stanchions, floor markers, and kid-friendly signage to aid guest in maintaining six feet of physical distance between themselves and those not in their party;
– Plexiglass partitions have been installed at all cash registers;
– High touch galleries and exhibit components are properly cleaned and sanitized throughout the day.
What if I answer yes to one or more questions on the COVID-19 questionnaire but I don’t feel sick? Can I still visit the Museum?
The COVID-19 questionnaire is one of the new policies the Museum has in place to ensure the health and safety of all visitors and employees. Out of an abundance of caution, any visitor or employee who answers yes to one or more questions will not be allowed to enjoy the Museum that day. A full refund will be provided for any tickets already purchased.
What if I do not have a face covering, can I still visit the Museum?
All visitors aged two (2) and older are required to wear face coverings throughout their visit. One disposable face masks will be provided per admission ticket to visitors who forget, and reusable children’s cloth face coverings are available for purchase at Visitor Services and in the DISCOVERY Store. DISCOVERY will permit a loose cloth or full-face shield (one that covers the chin) in place of a mask only for people with intellectual and developmental disabilities, mental health conditions, or other sensory sensitivities. Medical professionals have advised DISCOVERY Children’s Museum that visitors with severe asthma, respiratory illnesses and/or other medical conditions are at higher risk of contracting COVID-19. If a visitor is unable to wear a cloth face covering for these severe medical reasons, they will unfortunately not be permitted to visit the Museum at this time.
What if my child loses their face covering while in the Museum?
If your child loses their face covering, one may be purchased at Visitor Services or the DISCOVERY Store.
What if I see another guest coughing and sneezing? Will I be able to get a refund if I want to leave?
If at any point any visitor feels uncomfortable during their visit and wishes to leave the Museum, they may speak to a manager about their refund options.